Old Southern Bank values your relationship and we take very seriously our obligation to protect the privacy of each customer.  We understand and respect your expectation that the confidentiality of your nonpublic information is of the utmost importance.  Therefore, it is our policy to maintain standards and procedures to protect nonpublic personal information which we obtain from you and other third party sources necessary to serve your needs.

 

We maintain internal controls and procedural safeguards to assure your information is current, accurate and complete in accordance with commercially acceptable standards.  If you should find  that our records are incomplete, inaccurate or not current, please call us at the number listed on your account statement.  We will do our best to investigate and correct the information in a timely manner.

 

We collect, retain and use various types of information to understand and meet your needs and service your relationship with us.  In the process of meeting those requirements we collect, retain and use various kinds of nonpublic personal information from a number of different sources.  For example:

·        Information we receive from you on applications and other informational forms.

·        Information about your transactions with us, such as payment history and account balances.

·        Information we receive from consumer reporting agencies.

·        Information from third party sources such as, but not limited to:  The Department of Motor Vehicles and the various departments of city and county government.

 

Old Southern Bank will maintain physical, electronic and procedural safeguards to protect the integrity and confidentiality of your information.  We restrict access to information about you to members of our staff who need to know that information to provide products and services for you.   All our banking professionals and directors are trained to understand, respect and comply with our commitment to these information principles.

 

We do not disclose any nonpublic personal information about our customers or former customers to nonaffiliated third parties unless (1) you have authorized us to do so; (2) the information is required for us to complete a transaction you have requested; (3) the information is provided to a consumer reporting agency in accordance with the Fair Credit Reporting Act; (4) disclosure is required in order to comply with applicable federal, state, or local laws or other applicable legal requirements.  For example, this may include a disclosure in connection with subpoena or similar legal process, a fraud investigation, recording of deeds and mortgages in public records, or an audit examination.  We cannot control and cannot be responsible for data acquired with your permission by third party account aggregation service providers.  If you choose to include account numbers or other nonpublic personal information in emails to any Old Southern Bank email address, we cannot be responsible for the security of that information during transmission. 

 

In accordance with Section 326 of the USA PATRIOT ACT signed October 26, 2001, Old Southern Bank is required to obtain a copy of the documents used in identifying our new account customers and in identifying signatory individuals added to an existing or new account.  In some cases, identification will be requested for those individuals banking with us prior to the effective date of the customer identification requirements because original documentation was not obtained with the opening of the account, or the Bank is unable to form a reasonable belief that it knows the true identity of the existing customer.  In all cases, protection of our customer’s identify and confidentiality is the Bank’s pledge to you.

 

When you open a new account, we will request your name, address, date of birth, and other information that will allow us to identify you.  We may also request to see and maintain copies of your driver’s license or other identifying documents.

 

Old Southern Bank will provide notice of our Privacy Policy annually, as long as you maintain an ongoing relationship with us.  Questions and/or concerns about our Privacy Policy may be made by calling us at 407-420-3900 or via email at contactus@oldsouthernbankcom, or by visiting any of our banking centers.